General Information:
Salary Range: $60,000 - $65,000
What We Offer:
Hybrid work environment: 3 days at home, 2 days in office.
Generous time off annually: 15 days of PTO + 12 paid company holidays.
Candidate referral bonus program, $1,000 per referral.
Paid maternity leave.
Employee Assistance Program, inclusive of counseling sessions.
Tuition reimbursement program.
Competitive insurance package including medical, dental and vision.
Wellness program that includes $$ rewards.
Key Responsibilities:
Leadership and Team Development: Lead, motivate, and mentor a diverse team of healthcare professionals, including Licensed Practical Nurses (LPNs), Registered Nurses (RNs), and Medical Assistants (MAs).
Conduct weekly team huddles to discuss goals, updates, and address any team concerns.
Provide coaching and support to associates as needed to enhance their performance and professional development.
Identify training needs within the team and facilitate continuous education to enhance clinical skills, compliance, and professional growth.
Perform monthly one-on-one meetings with team members to review call audits and provide constructive feedback.
Conduct annual reviews, stay interviews, and 90-day reviews for associates.
Hold each associate accountable to the progressive disciplinary model, ensuring compliance with company policies.
Coordinate and allocate resources effectively to ensure optimal staffing levels, proper skill mix, and appropriate workload distribution.
Operational Management: Oversee the submission of billing claims for assigned programs, ensuring accuracy and timeliness.
Review and analyze various reports to monitor performance metrics and identify areas for improvement.
Facilitate and reconcile discrepancy reports between call logs and time logs to ensure data integrity.
Perform chart audits as needed to ensure compliance with clinical standards and regulations.
Manage attendance records, approve time sheets, and ensure proper attendance policy adherence.
Enter monthly commissions for assigned associates for payroll purposes.
Monitor and manage team-based quality metrics, communicating clear goals and expectations.
Maintain a manager satisfaction score of 4 or higher through effective leadership and communication.
Manage HubSpot tickets, patient/program concerns, and Tenovi tickets promptly and efficiently.
Ensure accurate and timely reporting of all relevant metrics and performance indicators.
Quality Assurance and Compliance: Meet company-specified percentage goals for call completion rates, opt-out percentages, 60/40/20 percentages, and other key performance indicators.
Advocate for patient needs, preferences, and rights, ensuring the delivery of compassionate and patient-centered care.
Qualifications:
Licensed Practical Nurse (LPN) with an active license in TN or compact state.
3-5 years of clinical experience in a healthcare setting required.
1-2 years of experience managing a diverse clinical team, with a proven track record of effective leadership and team development required.
Company Overview:
MetaPhy Health is a leading healthcare organization dedicated to providing innovative and personalized medical solutions to enhance patient well-being. At MetaPhy, we partner with physicians to offer the MyCare Program encompassing Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Our vision is to enhance patient outcomes by providing every patient with a personal care coordinator to help with health and lifestyle support, assistance with medication management, and assistance with care coordination. We are committed to delivering high-quality patient care through cutting-edge technology and evidence-based practices.
Working at MetaPhy Health:
MetaPhy Health offers a dynamic and innovative work environment where your management skills will be valued, and your contributions will make a meaningful impact on healthcare delivery. We provide competitive compensation, benefits, and opportunities for professional growth within a collaborative and forward-thinking team.